We all come across certain situations in our professional lives when we do get annoyed and frustrated. Doctors are no exception; in fact don’t you think the only profession that requires you to be most calm and yet be hunted by constant annoyance is medicine? Everyday there are some cases that doctors come across, which make them annoyed. The source of annoyance most likely would be a patient who because of his desperation or fear annoys doctor by the constant ifs and buts. In other cases, it just might be in the nature of patient to annoy. Well for the latter category, there are certain proven rules, sticking to which you could deal with your patients like a pro-

1.  How often do we see our watch when we are being bored by someone? A lot. Right?

This is exactly what you have to do. This one has limited reach because not everyone gets an idea of it. When you think that the discussion has ended long ago, but the other party wants to keep the discussion on (like Indian soap operas), start looking at your watch after every few seconds. If you are lucky to have an understanding patient, this technique might help, but if you are stuck up with a “Fevicol” patient, then choose the other mentioned techniques.

This is exactly what you have to do. This one has limited reach because not everyone gets an idea of it. When you think that the discussion has ended long ago, but the other party wants to keep the discussion on (like Indian soap operas), start looking at your watch after every few seconds. If you are lucky to have an understanding patient, this technique might help, but if you are stuck up with a “Fevicol” patient, then choose the other mentioned techniques.

2.       Never underestimate the power of “So?”

If used wisely, this word will not only sail you through the troubled waters, but it will even prevent you from entering them again from the same source. This is what needs to be done- make an expressionless face and whenever you come across some annoying question/suggestion, just say “So?” Isn’t it nice and easy? An instant relief to all your troubles by a single word. The best-attributed advantage of using “So” is (if used efficiently); you won’t get an answer in return. Give it a try and feel the power.

3.  Ever played the “knowledge card” before? If not, you ought to try it now.

This one is pretty easy to do, all you have to do is to show that who the boss here is. It is an effective and efficient method to end your troubles. This is how it works- when someone plays smart (annoying), just ask him this simple question- “Are you trying to teach me or show your own half knowledge?” Agreed, that this might sound condescending to some, but the results are definitely worth trying.

4.   We always save the best for the last, don’t we?

This approach will definitely come in handy, no matter what kind of patient you are dealing with. If the patient is persistent on having a discussion on a particular topic even after the aforementioned tricks, just ask him/her to pay Rs. 500, if he/she wants your advice over it. This trick helps even in the rarest of the rare cases. A word of caution- If you already charge anything above Rs. 500, then select a value accordingly.

These were some of the tricks that we think might help you to deal with your patients. Do let us know if they work. Also the comment section seems to appear quite empty, please fill it with your own set of tricks and techniques.

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